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Topics
Subscription
Managing My Account
How It Works
Payments
Delivery
About Hello Chef
General Questions
Frequently Asked Questions
Subscription
What is a subscription?
Will I be locked into a contract?
How to cancel my subscription?
Managing My Account
How to change my box?
How to change my default preferred way of cooking?
How to change my delivery day?
How to change my delivery time?
How to change my delivery address?
How to change my billing address?
How to skip my delivery?
How to update my payment details?
How to reactivate my subscription?
How to choose my recipes?
How to rate my recipes?
How It Works
How do Hello Chef meals work?
What comes with the order?
Do I need to wash my vegetables and herbs?
Payments
When will I be charged?
What forms of payment do you accept?
Delivery
Where do you deliver?
How does delivery work?
Can I skip my delivery for a week?
Do I have to pay for delivery?
What time is my box coming?
Can I get my box bi-weekly?
What will I do if I have last minute changes for my upcoming delivery schedule?
About Hello Chef
Where do you source your food from?
How should I store my food?
What satisfaction guarantee do you offer?
How much does Hello Chef cost?
Are Hello Chef products organic and non-GMO?
Are Hello Chef products gluten free?
Does your product contain peanuts or tree nuts?
What does the preferred way of cooking mean?
What are recipe features?
What is a gourmet recipe?
General Questions
I just signed up, what now?
How do I contact customer service?
How do I recycle my Hello Chef box?
Can you trust a skinny chef?
Can I choose my recipes?
Can I swap between boxes?
How do I refer my friends?
Can I substitute ingredients that I am allergic to or don't want in the box?
Can I get a box for 1 person?
My friend referred me, where can I find my first box discount?
I lost my recipe card, how can I view/download the recipe card?
Is the calorie count per person?
Is cooking oil included in the calorie count?