Section 1 - What do we do with your information?
When you purchase something from Hello Chef, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Section 2 - Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
Section 3 - Laravel
LARAVEL provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through AWS's data storage. They store your data on a secure server behind a firewall.
Section 4 - Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 5 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Section 6 - Your status
By placing an order on our site, you represent that you are at least the age of 18 and are legally capable of placing online orders and using the credit card details you submit.
As a customer, you must retain a copy of transaction records (usually sent by email) and merchant policies and rules.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 8 - Cancel/Refund/Return policy
You can skip or cancel your delivery before noon three days prior to the week of your next scheduled delivery.
If there is something missing from your delivery or something just doesn't seem reasonable with your food, please contact us at
. We will be happy to assist you and make things right. Refunds will be done only through the Original Mode of Payment.
Section 9 - Governing Law and Jurisdiction
Any dispute or claim arising out of or in connection with this website and service shall be governed and construed in accordance with the laws of UAE.
Section 10 – Method of payment, card types accepted, and currency
We accept payments online using Visa and MasterCard credit/debit card in AED.
Section 11 – Delivery
Hello Chef will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our
or P.O. Box 474448, Dubai, UAE.