1. Information we collect and how we collect it
When you access our Site or use the Services, we collect and store certain information about you, including "personal information."
Personal information is information that, alone or in combination with other information in our possession, could be used to personally
identify you. We collect the following categories of personal information and other information as described below.
A. Information you provide
Information You Provide Directly. We may collect or receive the following categories of personal information when you request to receive
information about Hello Chef, create an account, verify your identity, use any of the Services, or otherwise communicate with us, including through customer
support channels.
- Identification Information, such as:
- Name, mailing address, email address, phone number
- Health and Welfare Benefits Information, such as:
- Identification information for you and your dependents
Other Information You Voluntarily Choose to Provide. We may collect information, including personal information,
that you voluntarily provide to us when you:
- participate in surveys, contests, sweepstakes, or promotions
- register for, attend, or participate in conferences, webinars, or events
- provide us feedback or comment on our blogs or social media pages
- submit information to us so that we can assess potential business opportunities
- apply for a job position with us
B. Information collected automatically
We automatically collect certain information when you access the Site or use the Services.
- Communication Information, such as:
- audio, electronic, or visual information, which includes screen sharing views
- any data in any files uploaded, emailed or otherwise provided by customers
- the contents of your communications with us, whether via email, social media, telephone or otherwise and inferences we may make from other Personal Information we collect
- Electronic & Online Identifiers (IDs), such as:
- If on a mobile device: mobile carrier, device IDs, and mobile advertising IDs
- If using a browser: operating system, browser type, and Internet Protocol (IP) address
- Geolocation Information, such as:
- Approximate location derived from IP address (if using a browser)
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Precise location (based on the GPS coordinates of your device) only if you have opted into a product feature that includes it
(such as a geo-fenced or geo-location time tracking service).
- Internet Activity Information, such as:
- Your "log-in" and "log-out" information
- The pages that you visit before, after, and while using our Services
- Pages you visit, links you click, and the content you view on the Site
- Single Sign-On Information (SSO) that allows us to verify your authorized access to the Services
from another service you use and with which we partner, such as your email.
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We collect information using Tracking Technologies, such as:
- Cookies, which are small text files that websites send to your computer or mobile device. This includes session cookies
(which are deleted once you close your browser) and persistent cookies (which remain on your computer or device until you delete them or they expire)
- Pixel tags (also known as web beacons), which are pieces of code embedded in our Services that collect information about
engagement on our Site or emails. To make it easier, we call cookies and pixel tags/web beacons "Tracking Technologies"
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We use the third-party analytics tools, including:
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We use Tracking Technologies for the following purposes:
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when it is operationally necessary for us to provide you access to our Site or Services. This also includes tracking behavior in order to protect against irregular,
fraudulent, or possibly illegal behavior on our Site or Services
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to assess the performance of how you and others use our Site and Services (for more information, read the Analytics section below)
- to enhance the functionality of our Site or Services. This includes identifying you when you sign into our Services and keeping track of your preferences, interests, or past items viewed
- to target our advertising to you using Tracking Technologies that we or our third-party partners place on our Site or other websites
- Social Media Platforms. Our Services may contain social media buttons such as Facebook, LinkedIn, Twitter, and Instagram
(that might include widgets such as the "share this" button or other interactive mini programs). These features may collect your IP address,
which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms
are governed by the privacy policy of the company providing it.
C. Information collected from third parties
We may collect and receive information about you, including personal information, from third parties, such as service providers,
financial institutions, credit bureaus, insurance carriers and third-party administrators, and our service providers, for the purposes described
in this Privacy Policy. In addition, we may receive demographic and business industry information about you from third parties to help us better
understand our users and to improve and market the Services.
2. How we use your information
We use information that we collect about you for the following purposes:
- To develop and provide you with the Site and Services, including to:
- operate the Site, manage accounts and provide the Services
- determine your eligibility for our Services and our partners' programs
- improve, personalize, and enable your use of the Site and Services
- develop new products and features
- To protect Hello Chef, our users, and the public, and comply with applicable law, regulation, or legal process, including to:
- validate user information for fraud and risk detection purposes
- resolve disputes and protect the rights of users and third parties
- respond to claims and legal process (such as subpoenas and court orders)
- monitor and enforce compliance with the applicable Terms of Service
- prevent or stop any activity that may be illegal, unethical, or legally actionable
- To operate our business, including to:
- process payment transactions
- manage and enforce contracts with you or with third parties
- manage our corporate governance, compliance and auditing practices
- recruit new hires, if you submit an application for employment with Hello Chef
- generate anonymized or aggregated data
- To communicate with you as part of your use of Services, including to:
- respond to requests or questions you submit to our support staff
- send you surveys and get your feedback about the Services
- otherwise contact you with Services-related notices
- To communicate with you as part of your use of Services, including to:
- respond to requests or questions you submit to our support staff
- send you surveys and get your feedback about the Services
- otherwise contact you with Services-related notices
- To advertise and market to you, including to:
- determine your eligibility for certain programs, events, and offers
- inform you of our or our partners' products, services, features or promotions
- provide you with newsletters, articles, reports, and announcements
- develop "interest-based" or "personalized advertising," including through cross-device tracking
- For any other purposefor which you, your employer, or your employer's agent expressly authorize us to use your information.
3. When and with whom we share your information
We will only share your information with the categories of third parties listed below for the purposes described above in the "Use of Your Information" section, unless otherwise noted at the point of collection.
- Service Providers that have signed an agreement with us that limits how
they use your information and promises to keep your information confidential. Examples include:
- companies or organizations that provide services such as website hosting (ex: AWS)
- customer management and customer services (ex: Intercom)
- Advertising Partnersthat deliver advertisements about us to you, including
Advertising Partners that utilize Tracking Technologies in order to deliver advertisements that are
personalized to you when you visit their websites
("interest-based advertising" or "personalized advertising")
- Delivery Partners that deliver the products you ordered to your registered address.
- Government Agencies including taxing authorities and their authorized collectors, in the countries in which we operate, only as necessary for us to provide you with the Services.
- Other parties under the circumstances described below:
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for legal reasons, including:
- with companies that verify your identity for us and detect fraud
- with legal and financial advisors, auditors, examiners, and certain (including potential) investors
- with companies that may acquire us, if we are involved in a merger, acquisition, or sale of assets
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to comply with applicable law, regulation, or legal process, including to:
- comply with law enforcement or national security requests
- comply with legal process, such as a court order or subpoena (including in a country other than your home country)
- protect your, our, or others' rights, property, or safety
- enforce our policies or contracts and collect amounts owed to us
- assist with an investigation or prosecution of suspected or actual illegal activity
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to manage the referral program, including emailing potential customers that you have
referred to us, which may reference your name as the referral source. Similarly,
joining Hello Chef using a referral link means your first name, last name and date
you purchased your first box may be shared with the user who referred you.
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to further public policy goals, including:
- publishing reports that incorporate aggregated, non-personally identifiable information about customer attributes, transactions, and behavior
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sharing data containing aggregated and/or non-personally identifiable customer information with non-profit or
non-partisan organizations, academic institutions, think tanks, trade associations,
consultancies, or similar organizations, only if they have signed an agreement with us
that restricts how they can store, access, share, and use the information
- for any other purpose and to any other person with whom you expressly authorize us to share your information
4. Your privacy choices and rights
Your Privacy Choices.The privacy choices you may have about your personal information are determined by applicable law and are described below.
- Email. You can opt out of our promotional emails by using the unsubscribe link located at the bottom of our promotional emails, contacting us as described below. If you decide to opt-out, we may still send you non-promotional communications such as your payment reminder emails and messages about your account.
- Mobile Notifications. We may send you push notifications through our mobile app. You can opt out from receiving push notifications by changing the settings on your mobile device.
- "Do Not Track." Do Not Track ("DNT") is a privacy setting you can set on some web browsers that signals to websites like ours that you don't want your online activities to be tracked. At this time, we do not respond to DNT signals sent to us by your web browser.
- Cookies and Interest-Based Advertising. You may stop us from sending Tracking Technologies
to your browser by changing the settings on your browser.
However, if you block all Tracking Technologies, our Services
may not work properly. Please note you must separately opt out in
each browser and on each device. You can learn how to manage your
cookies on these popular browsers by clicking on the links below.
You may stop us from personalizing our advertisements to you on some mobile applications
by following the instructions for Android, iOS, and others.
You may also opt out of receiving targeted ads from advertising
partners that participate in self-regulatory programs, such as the
Network Advertising Initiative, the Digital Advertising Alliance, the
European Digital Advertising Alliance, and the Digital Advertising
Alliance of Canada.
- Your Privacy Rights. In accordance with applicable law, you may have the following rights. To exercise these rights, please contact us as set forth below.
- Access personal information about you, including confirming whether we are processing your personal information and obtaining access to your personal information.
- Request correction of your personal information where it is inaccurate or incomplete.
- Request deletion of your personal information.
- Request restriction of or object to our processing of your personal information.
- Withdraw your consent to our processing of your personal information.
5. How long do we keep Personal Information?
The time periods for which we retain your Personal Data depend on the purposes for which we use it.
We will keep your Personal Data for as long as your account is active, or as long as you are a registered account
holder or user of our Services or for as long as we have another business purpose to do so (such as, but not limited to, for business,
tax, or legal purposes) and, thereafter, for no longer than is required or permitted by law,
or our records retention policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request.
This period of retention is subject to our review and alteration.
To determine the appropriate retention period for personal data, we consider
the following factors: the amount, nature, and sensitivity of the personal data;
the potential risk of harm from unauthorised use or disclosure of your personal data;
the purposes for which we process your personal data; and
whether we can achieve those purposes through other means, and the applicable legal requirements.
Following deactivation of your user account, we may retain your profile information
and all information posted to public areas of the Website. Following deactivation of your
user account, we may retain your Personal Data and other data, but will maintain it as
confidential according to the Terms, this Privacy Policy, and as required by applicable law.
6. Important information
Security
We employ administrative, physical and technical measures designed to protect your information from unauthorized access and to comply with applicable privacy laws in the states and countries in which we operate. Your personal
information will be kept on our servers or on those of our service providers and only those employees that require it for the purposes of their duties will have access to your personal information. We have also implemented controls
which require our third-party service providers and partners to have appropriate safeguards to protect your personal information. However, despite these efforts, no security measures are perfect or impenetrable
and no method of data transmission can be guaranteed to prevent any interception or
other type of misuse. We also depend on you to protect your information.
If you become aware of any breach of security or privacy, please notify us immediately.
To the fullest extent permitted by applicable law, we do not accept liability for
unauthorized disclosure.
Links to other sites
This Privacy Policy only covers the privacy practices of Hello Chef. It does not apply to the practices of third-party websites,
services, or applications, even those who we have partnered or integrated with.
Third-party services handle your information in accordance with their own practices
and privacy policies. We are not responsible for their policies, practices, or handling
of your information.
Verifiable consumer requests
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
You may also make a verifiable consumer request on behalf of your minor child. In order to verify your request, we will ask you
to provide your name, email address, and certain other pieces of identifying information.
Once you have submitted this information and any necessary supporting documentation,
we will confirm the information by reviewing it against Hello Chef ‘s records.
To designate an authorized agent, please contact us as set forth below.
Changes to this privacy policy
Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected.
We may, however, modify and revise our Privacy Policy from time to time.
If we make any material changes to this policy, we will notify you of such changes
by posting them on the Site, informing you through the Services, or sending you an email
or other notification, and we will indicate when such changes will become effective.
By continuing to access or use the Site or the Services after those changes become
effective, you agree to be bound by the revised policy.
Contact information
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your privacy rights as detailed in this Privacy Policy, please contact us at: